Frequently Asked Questions
Everything you need to know before booking your trip.
Booking & Payment
You can book directly on our website by selecting your route, travel date, number of passengers, and completing the payment process.
Yes, full payment is required to secure your reservation.
We accept credit/debit cards, online banking, QR payment, and major e-wallets.
Yes. A booking confirmation and e-ticket will be sent to your email immediately after payment.
Please check your spam/junk folder. If it's not there, contact our support team and we will resend it.
Cancellation & Refund
Yes, cancellations are allowed depending on the route and service provider. Please refer to the cancellation policy shown during checkout.
Refund eligibility varies by service. Some bookings may be refunded in full, while others may incur a cancellation fee.
Refunds typically take 5–14 business days depending on the payment method.
Date changes are possible for most services if requested at least 24–48 hours in advance.
Pick-Up & Drop-Off
Pick-up location will be shown on your booking confirmation. Many routes include hotel pick-up and airport pick-up options.
Your driver will be waiting at the arrival hall with a signboard or will contact you via phone/WhatsApp/Line.
Our team will contact you using the phone number provided during booking.
Vehicles & Capacity
Economy, Comfort, SUV, MPV, and private vans depending on the number of passengers.
Sedan (1–3 pax), SUV (1–4 pax), Van (1–10 pax). Capacity may vary by route.
Yes, child seats are available upon request. Please inform us in advance (this is an option with fee).
Standard luggage is included. Oversized or excess luggage may require an upgrade.
Travel Routes & Duration
Travel time varies by route. Estimated durations are shown during the booking process.
Yes. Many island routes include land transfer + ferry/boat tickets.
Private transfers are usually per vehicle. Shared transport and ferry tickets are priced per person.
Ferry & Boat Information
Yes. Please arrive 30–45 minutes before departure for check-in.
Most ferries allow standard luggage at no extra charge.
If the ferry company cancels or delays the service due to weather, we will notify you and assist with rebooking or refunds.
Safety & Insurance
Yes. All our drivers and vehicles are fully licensed and insured according to Thai regulations.
Yes, basic passenger insurance is included for all transfers.
Our drivers are experienced, professionally trained, and familiar with major routes across Thailand.
Special Requests
Additional stops may be arranged depending on the route. Extra charges may apply.
Yes. Premium vehicles can be requested in advance.
Absolutely. We provide transfer options for groups, corporate trips, and tours.
Customer Support
You can reach us by email, WhatsApp, Line, or our 24/7 hotline.
Yes. For urgent matters, our support team is available around the clock.
About Us
We are a licensed travel and transportation provider offering transfers, ferry tickets, and tour services across Thailand.
We have been serving travelers for several years with thousands of successful bookings.
Yes. We collaborate with verified transport operators and ferry companies nationwide.