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PRIVACY POLICY

Last updated: April 2025

We, Andamantaxis.com ("Andamantaxis", "we", "us" or "our"), are committed to protecting and respecting your privacy. We believe in transparency and want you to feel comfortable using our platform, and we are committed to being upfront about how we treat your personal data.

Our Terms of Use require all account owners to be at least 20 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this Policy does not discuss use of our Services by minors.

1. Important Information and Who We Are

a. Purpose of This Privacy Policy

This Privacy Policy ("Policy") applies to the Personal Data that Andamantaxis obtains in various contexts, both online and offline, directly from you or from an authorized third party, including when you ("you" or "your"):

  • Access or use our website (the "Site")
  • Our online platform that allows you to book or reserve travel-related services from third-party suppliers or via travel agents (online or offline on premises)
  • Access or use our mobile apps
  • Any other apps or services that link to this Privacy Policy

This also applies when you purchase or use our products, services, or features, engage with us on social media, interact with our advertising or marketing materials, or participate in any of our programs or events.

Our "Services" include our Site, mobile apps, products, services, and features, as well as our online transportation booking platform. We have designed this Policy to ensure you are aware of the options available to you when you access and use our Services.

Our privacy practices are subject to the applicable laws of the jurisdictions in which we operate, so you may see additional region-specific terms that only apply to customers in those locations or as required by law.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing Personal Data about you, so that you are fully aware of how and why we are using your data. This Policy supplements the other notices and is not intended to override them.

b. Data Controller

Andamantaxis.com is the controller responsible for your Personal Data.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions related to this Policy. If you have any questions about this Policy, including inquiries regarding your privacy rights, please contact the DPO using the details set out below.

c. Contact Details

Our full contact details are:

Andamantaxis.com

Email address: [email protected]

You have the right to make a complaint at any time to the relevant supervisory authority. However, we would appreciate the chance to address your concerns before you contact such authority, so please reach out to us in the first instance.

d. Your Duty to Inform Us of Changes

It is important that the personal data we hold about you is accurate and current. Please inform us if your personal data changes during your relationship with us.

e. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies and practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The Personal Data We Collect and Process

We collect two basic types of information from you when you provide it or when you use or interact with our Services or our advertising and media across the Internet: Personal Data and Non-Personal Data.

"Personal Data", or personal information, refers to any information that relates to you and can be used to directly or indirectly identify you, or that makes you identifiable. It does not include anonymized data.

We do not collect any special categories of Personal Data (e.g., details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, or genetic and biometric data). We also do not collect information about criminal convictions and offences.

"Non-Personal Data" means any data that does not identify you or that has been anonymized. When we combine non-personal data with personal data, we treat the combined data as Personal Data.

We may collect, generate, use, store, and transfer different kinds of Personal Data about you.

a. Information You Provide Us

In the table below, we set out the contexts in which we process Personal Data, including the categories of Personal Data, purposes, and legal bases for processing.

Travelers

Context in Which Your Personal Data Is Processed
  • Booking transportation services
  • Identity verification
  • Payment for transportation services
  • Using the Andamantaxis.com website or mobile app
  • Enquiries and communications initiated by you
  • Customer reviews and survey participation
  • Receiving marketing communications
  • Communicating with our virtual customer service assistant (AI chatbot)
Categories of Personal Data Collected

Personal and Contact Information:

Name, email address, phone number, address, travel details, and information about additional passengers traveling with you. If booking confirmations are made via Messenger, your Facebook account name and user ID may also be collected.

Identification Details:

Date of birth, passport or ID number (including issue and expiry dates), gender, and nationality.

Payment Information:

Cardholder name, credit card number, expiration date, billing address, and CVV code.

Usage Data:

This includes:

  • Location information (including the real-time geographic location of your device and IP address)
  • Data collected through Wi-Fi hotspots and cell towers, if you enable location-based features
  • Browser type and version, operating system, referral source, session duration, page views, navigation paths, and usage patterns across our services

Correspondence Data:

Information included in communications you send to Andamantaxis.com, including any file attachments.

Enquiry Data:

Details you submit when making an enquiry about our goods and/or services.

Review and Feedback Data:

Any reviews you leave regarding specific transportation suppliers or carriers, and feedback submitted through surveys or promotional offers.

Communication Data:

Includes conversations and feedback exchanged with our AI chatbot or human customer support.

Technical Data:

IP address, referrer URL, domain and subdomain information, browser name and version, operating system name and version, device vendor and model.

Purposes for Processing Personal Data

We process your personal data for the following purposes:

  • To enable the purchase of transportation services
  • To register you for any of our services
  • To allow you to access services, manage your bookings, and engage in other activities you choose on the Andamantaxis.com website or mobile app
  • To contact you with updates or changes to transportation services you've purchased (e.g., schedule changes or cancellations)
  • To verify your identity and eligibility to use our services
  • To process online payments for transportation and/or related services
  • To administer Andamantaxis.com's website and mobile apps, including delivering relevant content and investigating any issues or complaints
  • To carry out analytics to improve our services and platform performance
  • To sign in to your account (if necessary) in order to troubleshoot or resolve technical issues
  • To communicate with you and provide customer support, including monitoring and improving the quality of our service interactions
  • To record and review customer support conversations for quality assurance and complaint resolution
  • To respond to enquiries and support requests
  • To generate diagnostic logs for investigating service or product performance issues
  • To analyze feedback from voluntary customer surveys to enhance the overall experience
  • To promote and advertise Andamantaxis.com services, including through social media platforms such as Facebook, Instagram, X, Pinterest, and TikTok
  • To maintain, monitor, and analyze the performance of our services, advertising, and email communications, and to improve them where needed
  • To make suggestions and recommendations—via the website or social media—about services that may interest you or other users
  • To enhance and personalize your experience with our services
  • To ensure the security, integrity, and proper functioning of our systems and digital infrastructure
  • To prevent and investigate fraud or other illegal activities
  • To manage disputes, handle accidents, and obtain legal or professional advice
  • To comply with applicable laws, legal obligations, and directives from law enforcement or regulatory authorities
  • To respond to legally binding requests from government, regulatory bodies, or other third parties
  • To assist in emergency situations when your information may be critical to ensure safety
Legal Basis for Processing

We rely on the following legal bases to process your personal data:

  • Processing is necessary for entering into or performing a contract with you
  • Processing is necessary to pursue our legitimate interests, such as:
    • Facilitating your booking
    • Enforcing our contractual and legal rights
  • Processing is necessary to comply with our legal obligations
  • Processing is necessary to pursue our legitimate interests, including:
    • Verifying the accuracy of information you provide
    • Detecting, monitoring, and preventing fraud or other unlawful activities
    • Operating a safe, secure, and lawful business environment
  • Processing is necessary to comply with legal and regulatory obligations
  • Processing is necessary for entering into or performing our contract with you
  • You have given your explicit consent for specific processing activities
  • Processing is necessary to pursue our legitimate interests in:
    • Measuring the effectiveness of our website, tools, and services
    • Enhancing the security and optimizing the performance of our network, website, and services
  • Processing is necessary for entering into or performing a contract with you
  • Processing is necessary to pursue our legitimate interests in:
    • Providing and enhancing customer support
    • Reviewing, improving, and developing the services we offer
  • You have provided consent for us to process your personal data in specific contexts
  • Processing is necessary to pursue our legitimate interests in:
    • Delivering and improving customer service
    • Evaluating and enhancing our services, including our AI chatbot
    • Ensuring the security and optimization of our digital infrastructure

Website Visitors

Context in Which Your Personal Data Is Processed
  • Online browsing activity on Andamantaxis.com
Categories of Personal Data Collected
  • IP address
  • Analytics data
  • Device and browser information
Purposes for Processing
  • To conduct business analytics and improve user experience on our website and mobile app
  • To enable network communication and administer our site and mobile apps
  • To investigate user complaints or reported issues
  • To support internal operations such as troubleshooting, data analysis, testing, research, and statistical or survey activities
  • To help ensure the security and integrity of our website
Legal Basis for Processing
  • You have given us your consent
  • It is necessary for pursuing our legitimate interests in:
    • Evaluating the effectiveness of our website, tools, and services
    • Enhancing the security and optimizing the performance of our network, website, and services

Transport Operators and Suppliers

Context in Which Your Personal Data Is Processed
  • Registering as a transportation service operator or supplier
  • Processing customer payments for the provision of transportation services
Categories of Personal Data Collected
  • Contact person's name, email address, and phone number
  • Authorized representative's name, email address, personal ID card details (including ID number), date of birth, and residential address
  • Billing and payment information
Purposes for Processing
  • To register the supplier and enable them to offer transportation services to travelers via Andamantaxis.com
  • To enter into a supplier agreement for the provision of transportation services
  • To manage the relationship between Andamantaxis.com and its suppliers and partners
  • To conduct system maintenance, debugging, and data verification
  • To comply with legal, regulatory, and compliance requirements
  • To process payments related to the delivery of transportation services
Legal Basis for Processing
  • Processing is necessary for entering into or performing a contract with you
  • Processing is necessary for pursuing our legitimate interests in:
    • Providing or receiving services from business partners
    • Preventing fraud
    • Enhancing and improving our services
  • Processing is necessary to comply with our legal and regulatory obligations

As a supplier, your brand name may be publicly displayed and associated with your activity on or in connection with the services offered through Andamantaxis.com. Other users may be able to view your activity metrics, reviews, ratings, and profile details. This type of information is collected and processed only with your explicit consent.

For online payments and other transactions, Andamantaxis.com utilizes various third-party payment service providers ("PSPs"). To facilitate these transactions, we may collect and store certain personal data required by the PSPs, such as your name, email address, credit card number, expiration date, billing address, and CVV code. This data is used solely to enable the payment process and is handled with strict security measures. For details on how a specific PSP processes your personal data, please consult their respective privacy policies.

If you actively consent to receiving newsletters or marketing and promotional content from us, we will use your email address to deliver this information. You may withdraw your consent at any time by clicking the "unsubscribe" link included in all of our marketing communications.

We may use tracking pixels within our marketing emails to identify whether emails have been opened and whether any links have been clicked. This information helps us evaluate, report on, and improve the effectiveness of our email marketing campaigns. The use of tracking pixels is based on your consent, which you can withdraw at any time through the unsubscribe link provided.

Any personal data you provide to us is given voluntarily. You may withdraw your consent at any time; however, please note that certain personal information is necessary to access and fully benefit from our services. Withdrawing your consent may limit your ability to use certain features of the Andamantaxis.com platform.

We may also combine the personal data you provide with other data collected through our services to develop a user profile. This helps us tailor and improve our services in alignment with the purposes outlined above.

b. Information Collected Through Your Use of the Services

When you use Andamantaxis.com, we automatically collect certain data through cookies, web beacons, and similar technologies. This includes:

  • Technical data: IP address, browser type, device info, operating system, time zone, and language settings.
  • Usage data: Pages visited, clicks, scrolls, ad views, time spent on site, and search queries.
  • Location data: If location services are enabled, we may collect GPS data. You can disable this anytime in your device settings.
  • Cookie data: Stored preferences and login info (if saved).

To manage cookies, you can use the cookie banner on our homepage or read more in our [Cookie Policy].

c. Ads and Third-Party Networks

Andamantaxis.com works with Google and other ad partners who use cookies to serve ads based on your browsing behavior across the web. You can manage or opt out of personalized ads through:

  • Google Ads Settings
  • YourAdChoices

We may also use aggregated (non-identifiable) data for analytics, performance tracking, and service improvement. If we ever link it to your identity, we will treat it as personal data.

d. Social Media Integration

We use social media to support your experience (like receiving booking confirmations via Messenger) and promote our services. If you interact with our content on platforms like Facebook, Instagram, X, Pinterest, or TikTok, those platforms may collect data about your activity.

Please refer to each platform's privacy policy to learn how your data is used. Your interactions may also be visible on your social media profile depending on your settings.

e. If You Don't Provide Personal Data

If we need personal data to meet legal or contractual requirements and you don't provide it when asked, we may not be able to offer our services or enter into a contract with you. If this affects a product or service, we'll inform you.

Andamantaxis.com restricts access to your personal data to only those staff who need it to do their jobs or support your bookings.

f. Change of Purpose

We only use your data for the purposes it was collected. If we need to use it for a different purpose, we'll ensure it's compatible or let you know the legal reason for the change.

3. Sharing Your Information

We do not sell your personal data or share it for third-party behavioral advertising.

We may share your data with:

  • Travelers or Suppliers, as needed to complete bookings.
  • Service providers (e.g., IT support, cloud services).
  • Professional advisers, regulators, or law enforcement when required.
  • In legal cases, to protect our rights or prevent harm.
  • Business partners, in the case of a sale or merger.

All third parties must protect your data and use it only as instructed by us.

We may also share aggregated, non-personal data for analytics or business insights. This data doesn't identify you directly and helps us improve our services and advertising.

4. International Data Transfers

Andamantaxis.com is based in Singapore and may transfer your data to partners in countries like Israel, the U.S., Brazil, Argentina, or others for service delivery (e.g., hosting, booking support). Some countries may not have the same data protection standards.

When needed, we ensure your data is protected by:

  • Transferring only to countries with adequate protection laws.
  • Using Standard Contractual Clauses (SCCs).
  • Relying on specific legal exemptions when applicable.

If you're in the EEA or UK, we ensure compliance with EU/UK data laws, including using frameworks like the EU-US Data Privacy Framework when working with providers like Google Cloud.

Contact us if you'd like more details on data transfer safeguards.

5. Data Retention

We keep your personal data only as long as needed:

  • To provide services or maintain your account
  • To meet legal, tax, or reporting obligations
  • To resolve disputes or enforce contracts

You can close your account at any time. After that, we'll retain data only as legally required, and delete it once that period ends.

In some cases, we may anonymize your data for analytics or research, in which case it's no longer linked to you and may be used indefinitely.

6. How We Secure Your Information

At Andamantaxis.com, safeguarding your personal data is a top priority. We have implemented appropriate technical and organizational security measures to help prevent your information from being accidentally lost, accessed or used in an unauthorized way, altered, or disclosed. These measures include:

  • SSL encryption for many of our services
  • Firewalls and intrusion detection systems
  • Administrative, technical, and physical safeguards

We limit access to your personal data to authorized employees, agents, contractors, and other third parties who need it for business purposes. These individuals and entities will only process your data on our instructions and are bound by confidentiality obligations.

In the event of a data breach, whether actual or suspected, we have protocols in place to respond appropriately. If required by law, we will notify you and any relevant authority.

Please note, however, that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee complete security from malicious activity, unauthorized access, or unforeseen issues.

If you believe your interaction with us may no longer be secure (e.g., your account may have been compromised), please notify us immediately using the contact details provided in the "Contact Us" section.

7. Children's Privacy

Our services are not intended for individuals under the age of 20. We do not knowingly collect personal data from anyone under 20 years old. If we become aware that we have unintentionally collected personal data from a child, we will promptly delete that information and disable the associated account.

If you believe we may have received data from someone under 20, please contact us immediately.

8. Your Legal Rights

Depending on your location and applicable data protection laws, you may have the right to:

  • Access your personal data ("data subject access request")
  • Request corrections to inaccurate or incomplete data
  • Request erasure of your data where lawful to do so
  • Object to processing of your data based on legitimate interest or for direct marketing
  • Request restriction of processing under certain conditions
  • Request data transfer to yourself or a third party in a structured, machine-readable format
  • Withdraw consent at any time if we rely on consent as our legal basis

You also have the right not to face discriminatory treatment for exercising your data rights and may lodge a complaint with the relevant supervisory authority.

To exercise any of these rights or delete your account, please email us at [email protected].

There is no charge for most requests; however, we may charge a fee or refuse a request if it is manifestly unfounded or excessive. We'll notify you if that applies.

Submitting a Privacy Request

You can submit a privacy request by:

Identity Verification

To protect your privacy, we may need to verify your identity before fulfilling any request. We may contact you via phone or email and ask for additional information, including your email address, mailing address, account details, and government-issued ID or a utility bill. If we cannot verify your identity, we may decline the request.

Response Timelines

We will respond to privacy requests within the timeframe required by applicable law.

Appeals

If you disagree with a decision on your data rights request, you may appeal by contacting us again via any of the listed contact methods. We will respond to appeals as quickly as reasonably possible and within any legal deadlines.

Authorized Agent Requests

You may authorize an agent to act on your behalf. To do this, you must verify your identity with us and provide the agent with either a valid power of attorney or written documentation proving their authority. We may deny requests from agents who do not provide sufficient proof of authorization.

9. California Privacy Rights

We do not share personal data with third parties for their own direct marketing purposes without your consent.

California residents under age 18 may request the removal of personal data or content posted on our services. Please note that full removal may not always be possible (e.g., if it was reposted or archived).

To make a request under California law, please contact us via the details in the "Contact Us" section.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or via a notice on our website and update the "last modified" date at the top.

Your continued use of our services after any changes indicates your acceptance of the revised policy.

11. General Provisions

If any provision of this Policy is deemed invalid or unenforceable by a court, it will not affect the validity of the remaining terms. We will interpret the remaining provisions in a manner consistent with the law and the original intent of the policy.

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